> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dimension.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to frequently asked questions about Dimension AI.

## Account & setup

<AccordionGroup>
  <Accordion title="How do I create an account?">
    Go to [dimension.dev](https://dimension.dev) and sign up with Google or SSO.
  </Accordion>

  <Accordion title="What platforms is Dimension available on?">
    Dimension is available on the **Web** today, with native apps on the way.

    * **Web** — [dimension.dev](https://dimension.dev), no install needed.
    * **Mac & Windows** — Coming soon.
    * **iOS** — Coming soon.
  </Accordion>

  <Accordion title="How do I change my username?">
    Go to **Settings > User > Username** and update your name. It saves automatically when you click out of the field.
  </Accordion>

  <Accordion title="How do I set my background/bio?">
    Go to **Settings > User > Background** and describe yourself. Dimension uses this to personalize responses — for example, the Evening Recap can recommend restaurants in your city if it knows where you live.
  </Accordion>

  <Accordion title="Can I change my email address?">
    Your email is tied to your sign-in method (Google or SSO) and cannot be changed from Settings.
  </Accordion>

  <Accordion title="How do I log out?">
    Go to **Settings > User** and click **Logout**.
  </Accordion>

  <Accordion title="How do I delete my account?">
    Go to **Settings > User** and click **Delete Account**. This permanently removes all your data, integrations, conversations, and cancels any active subscription. This action is irreversible.
  </Accordion>
</AccordionGroup>

## Plans & billing

<AccordionGroup>
  <Accordion title="What plans are available?">
    | Plan      | Price        | Credits           |
    | --------- | ------------ | ----------------- |
    | **Free**  | \$0/mo       | 50,000            |
    | **Trial** | \$4 one-time | 200,000 (30 days) |
    | **Plus**  | \$49/mo      | 500,000           |
    | **Pro**   | \$199/mo     | 2,000,000         |
    | **Max**   | \$499/mo     | 5,000,000         |

    All paid plans include unlimited integrations, workflows, and skills.
  </Accordion>

  <Accordion title="How do I check my current plan and usage?">
    Go to **Settings > Billing** to see your current plan and a credit usage progress bar.
  </Accordion>

  <Accordion title="How do I upgrade or change my plan?">
    Go to **Settings > Plan** to view available plans and switch.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Go to **Settings > Billing** and click **Cancel**.
  </Accordion>

  <Accordion title="Can I subscribe via the iOS app?">
    Not yet. In-app purchases will be available once the iOS app launches. Pricing will remain the same across all platforms (Plus $49, Pro $199, Max \$499).
  </Accordion>

  <Accordion title="How does credit-based billing work?">
    Each action Dimension takes consumes credits. Your plan includes a monthly credit allotment that resets each billing cycle.
  </Accordion>
</AccordionGroup>

## Integrations

<AccordionGroup>
  <Accordion title="What integrations does Dimension support?">
    Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, Slack, GitHub, Linear, Notion, Vercel, Railway, Sentry, Stripe, Airtable, Dropbox, and Granola.

    You can also interact with Dimension via **iMessage** and **Slack Bot**.

    More integrations are coming soon, including Figma, HubSpot, PostHog, Intercom, and others.
  </Accordion>

  <Accordion title="How do I connect an integration?">
    Go to the **Integrations** page and click on the integration you want to connect. For Google Workspace, one connection unlocks Gmail, Calendar, Drive, Docs, Sheets, and Slides.
  </Accordion>

  <Accordion title="What does indexing mean?">
    Some integrations (Gmail, Google Drive, Slack, Linear, Notion, GitHub, Airtable, Dropbox, etc.) support indexing — Dimension processes your data in the background to make it searchable across all your tools at once. You can see indexing progress on each integration's detail page.
  </Accordion>

  <Accordion title="How do I disconnect an integration?">
    Go to the **Integrations** page, select the integration, and disconnect it. All associated data is permanently deleted.
  </Accordion>

  <Accordion title="Can I connect tools that aren't natively supported?">
    Yes. You can connect any MCP-compatible tool. Go to **Integrations**, click **New Integration**, provide a name, description, and the MCP server URL (Streamable HTTP or SSE). If the server supports OAuth, you'll go through an OAuth flow; otherwise, provide an API key. See [Custom MCP integrations](/custom-mcp) for details.
  </Accordion>

  <Accordion title="Can I use Dimension via iMessage or Slack?">
    Yes. Connect **iMessage** (requires phone number verification) or the **Slack Bot** integration, and you can message Dimension directly from those apps.
  </Accordion>

  <Accordion title="What can each integration do?">
    Each integration shows capability tags on the Integrations page. The four capability types are:

    * **Read** — Pull in your data (emails, issues, messages, files, etc.)
    * **Act** — Take actions on your behalf (send emails, create issues, post messages)
    * **Search** — Your data is indexed and searchable across all tools
    * **Trigger** — Unlock [workflow triggers](/workflows) (e.g., "when a new email arrives")
  </Accordion>
</AccordionGroup>

## Chat

<AccordionGroup>
  <Accordion title="What can I do in chat?">
    Ask questions across your tools, take actions (send emails, create issues, post messages), create artifacts (presentations, spreadsheets, documents, PDFs), and handle complex multi-step tasks that span multiple tools.
  </Accordion>

  <Accordion title="What is the approval system?">
    For sensitive actions like sending emails, creating issues, or posting messages, Dimension pauses and asks for your approval. You can:

    * **Accept** — run the action as proposed
    * **Reject** — cancel it
    * **Edit** — modify the details before approving
    * **Respond** — give Dimension more context to adjust its approach
  </Accordion>

  <Accordion title="How do I turn off approvals?">
    Go to **Settings > User** and enable the **Auto Approve** toggle. This makes all actions execute without asking first. You can also ask Dimension in chat to adjust your approval preferences.
  </Accordion>

  <Accordion title="Can I use voice input?">
    Yes. Click the microphone button in the chat input to dictate your message. Voice is transcribed using Whisper. Available on web and desktop.
  </Accordion>

  <Accordion title="What file types can I attach?">
    You can attach images (PNG, JPEG, WebP), PDF, DOCX, TXT, XLSX, CSV, PPTX, audio (AAC, FLAC, MP3, M4A, WAV), and video (MP4, WebM, MOV). Drag and drop files into chat or use the attachment button.
  </Accordion>

  <Accordion title="How do I search past conversations?">
    Press **Cmd+K** (Mac) or **Ctrl+K** (Windows) to search your threads by keyword.
  </Accordion>

  <Accordion title="How do I start a new chat?">
    Press **Shift+Cmd+O** (Mac) or **Shift+Ctrl+O** (Windows), or click the new chat button in the sidebar.
  </Accordion>

  <Accordion title="Does Dimension remember previous conversations?">
    Dimension remembers everything within a thread. Across threads, it can search your past conversations and connected tools to find relevant context.
  </Accordion>

  <Accordion title="Can Dimension change my settings?">
    Yes. You can ask Dimension to change settings directly in chat — things like notification preferences, approval settings, and proactive features.
  </Accordion>
</AccordionGroup>

## Artifacts

<AccordionGroup>
  <Accordion title="What types of artifacts can Dimension create?">
    Presentations, Spreadsheets, Documents, and PDF Documents.
  </Accordion>

  <Accordion title="What export formats are supported?">
    | Artifact type     | Export formats                    |
    | ----------------- | --------------------------------- |
    | **Presentations** | PPTX, PDF, Google Slides, Dropbox |
    | **Spreadsheets**  | XLSX, Google Sheets, Dropbox      |
    | **Documents**     | PDF, DOCX, Google Docs, Dropbox   |
    | **PDF Documents** | PDF                               |
  </Accordion>

  <Accordion title="Can I edit an artifact after it's created?">
    Yes. Ask Dimension to revise it in the same thread — e.g., "Change slide 3 to focus on revenue growth" or "Add a new sheet with monthly totals."
  </Accordion>

  <Accordion title="Can I share an artifact?">
    Yes. You can share any artifact via a public link. Anyone with the link can view it without a Dimension account. You can also share an entire thread's artifacts at once via a shared thread link.
  </Accordion>

  <Accordion title="Where are my artifacts saved?">
    All artifacts are saved to your **Library** automatically, where you can browse, search, and favorite them.
  </Accordion>
</AccordionGroup>

## Workflows

<AccordionGroup>
  <Accordion title="How do I create a workflow?">
    Go to the **Workflows** page and create one, or ask Dimension in chat — e.g., "Create a workflow that summarizes my emails every morning."
  </Accordion>

  <Accordion title="What are the workflow types?">
    * **Scheduled** — Run at set times (daily, weekdays, weekly, or custom cron schedule)
    * **Triggered** — Run automatically when an event happens in a connected tool
  </Accordion>

  <Accordion title="What triggers are available?">
    | Integration         | Triggers                                                                     |
    | ------------------- | ---------------------------------------------------------------------------- |
    | **Gmail**           | New email (filterable by label)                                              |
    | **Slack**           | New DM, new message in a channel                                             |
    | **Google Calendar** | Before or after a calendar event                                             |
    | **Vercel**          | Deployment succeeded/failed (filterable by project and environment)          |
    | **Linear**          | Cycle started/ended, issue created (filterable by team)                      |
    | **GitHub**          | PR opened (filterable by repo)                                               |
    | **Airtable**        | New records added (filterable by base and table)                             |
    | **Google Sheets**   | New rows added (filterable by spreadsheet and sheet)                         |
    | **Stripe**          | Customer created, invoice paid/failed, payment succeeded, checkout completed |
  </Accordion>

  <Accordion title="How do approvals work in workflows?">
    Each workflow has an approval toggle. When set to **Ask for approval**, Dimension pauses before taking sensitive actions. When set to **Auto approve**, the workflow runs fully automatically without asking.
  </Accordion>

  <Accordion title="How do I get notified when a workflow finishes?">
    Results are delivered via your preferred communication channel (Gmail, Slack, iMessage, or Mobile Notifications). Change this in **Settings > User > Preferred Mode of Communication**. You can also specify a destination in the workflow prompt — e.g., "...and post the summary in #general on Slack."
  </Accordion>

  <Accordion title="What is the Workflow Marketplace?">
    A library of pre-built workflows organized by role (Engineering, Product, Marketing, Sales, etc.). You can install and customize them, or publish your own workflows for others to use.
  </Accordion>

  <Accordion title="Can I share a workflow without publishing it?">
    Yes. You can share a workflow via a unique link without submitting it to the public Marketplace.
  </Accordion>
</AccordionGroup>

## Skills

<AccordionGroup>
  <Accordion title="What are skills?">
    Skills are reusable instructions that teach Dimension how to handle tasks your way. They can be simple rules (e.g., "always sign off emails with just my first name") or deep knowledge learned by researching your data. Unlike [workflows](/workflows), skills are used on-demand during chat.
  </Accordion>

  <Accordion title="How do skills learn?">
    When you create a skill with a learning prompt (e.g., "Learn how our fund evaluates investments from our Google Drive memos"), Dimension researches your data, builds knowledge, and saves a summary. After each run, use the **Learn** section to give feedback and refine the skill's behavior over time.
  </Accordion>

  <Accordion title="How does Dimension know when to use a skill?">
    Dimension automatically selects the most relevant skill based on your request. You can also ask for a specific skill directly in chat.
  </Accordion>

  <Accordion title="Can I install pre-built skills?">
    Yes. Browse the **Skills Marketplace** for pre-built skills organized by role. You can install them directly, or install and trigger learning immediately.
  </Accordion>

  <Accordion title="Can I publish my own skills?">
    Yes. You can submit a skill for review. Once approved, it appears in the Marketplace for others to install.
  </Accordion>
</AccordionGroup>

## Proactive features

<AccordionGroup>
  <Accordion title="What are background agents?">
    Automated features that work behind the scenes without you having to ask. There are six, and you can toggle each one individually in **Settings > Preference > Background Agents**:

    * **Action Items** — Detects urgent tasks from your tools
    * **Evening Recap** — End-of-day summary
    * **Morning Briefing** — Start-of-day overview
    * **Email Tagging** — Auto-categorizes your Gmail
    * **Email Auto-Drafting** — Generates draft replies
    * **Meeting Prep** — Briefing notes before meetings
  </Accordion>

  <Accordion title="When does the Morning Briefing arrive?">
    Dimension prepares it around 5 AM your local time and notifies you around 8 AM. It appears on your home screen when you open the app.
  </Accordion>

  <Accordion title="What's in the Morning Briefing?">
    Your schedule for the day, weather, emails and Slack messages needing attention, GitHub PR activity, and Linear status. It also includes suggested replies for emails and Slack messages you can send directly.
  </Accordion>

  <Accordion title="What is Catch Up?">
    Part of the Morning Briefing with three tabs:

    * **Slack** — Unread DMs with suggested replies
    * **Gmail** — Unread emails with draft replies
    * **Meetings** — Upcoming meetings with prep notes

    Each tab shows a dot indicator when there are items to review.
  </Accordion>

  <Accordion title="How does AI Inbox / Email Tagging work?">
    Dimension automatically labels your emails in Gmail with 10 categories: **Urgent**, **Action Needed**, **Follow Up**, **Awaiting Reply**, **Meeting**, **FYI**, **Done**, **Payment**, **Newsletter**, and **Marketing**. Labels appear numbered in Gmail (e.g., "1: urgent") for easy ordering. When you reply to an email, it gets re-tagged automatically.
  </Accordion>

  <Accordion title="How do I turn off email tagging?">
    Go to **Settings > Preference > Background Agents** and toggle off **Email Tagging**.
  </Accordion>

  <Accordion title="How do I turn off auto-drafted replies?">
    Go to **Settings > Preference > Background Agents** and toggle off **Email Auto-Drafting**.
  </Accordion>

  <Accordion title="How do I turn off morning briefings?">
    Go to **Settings > Preference > Background Agents** and toggle off **Morning Briefing**.
  </Accordion>

  <Accordion title="When does Meeting Prep run?">
    Dimension generates prep notes when your calendar syncs and refreshes them approximately 20 minutes before each meeting.
  </Accordion>

  <Accordion title="When does the Evening Recap arrive?">
    Around 7 PM your local time. It summarizes your day — meetings, emails, code changes, and tickets. If Dimension knows your personal context (partner, hobbies, city from your **Background**), it may include personalized recommendations like nearby restaurants or events.
  </Accordion>

  <Accordion title="What triggers Action Items?">
    New calendar invites, incoming emails, GitHub PR review requests, Linear issue assignments, priority escalations, and mentions in Linear comments.
  </Accordion>

  <Accordion title="How does Dimension know my writing tone?">
    You can teach Dimension your tone by creating a [skill](/skills) that describes how you write. You can also set your background in **Settings > User > Background** to give Dimension more context about you.
  </Accordion>

  <Accordion title="What happens when I assign a todo to Dimension?">
    Dimension creates a background thread and works through the task on its own. You'll get notified when it's done, or if it needs your input to continue.
  </Accordion>
</AccordionGroup>

## Notifications

<AccordionGroup>
  <Accordion title="How do I change how Dimension contacts me?">
    Go to **Settings > User > Preferred Mode of Communication** and choose **Gmail**, **Slack**, **iMessage**, or **Mobile Notifications**.
  </Accordion>

  <Accordion title="Why can't I select Slack or iMessage as my communication channel?">
    You need to connect the **Slack Bot** integration first (for Slack) or verify your phone number via the **iMessage** integration (for iMessage). **Mobile Notifications** will be available once the iOS app launches.
  </Accordion>

  <Accordion title="Can I get push notifications on my phone?">
    Not yet. Push notifications will be available once the iOS app launches. In the meantime, you can use **Gmail**, **Slack**, or **iMessage** as your preferred communication channel.
  </Accordion>

  <Accordion title="How do I control notification sounds?">
    Go to **Settings > Preference > Sound** and choose **Always play sound**, **Only when tab is not focused**, or **Mute**.
  </Accordion>

  <Accordion title="How do I stop Dimension from sending me emails?">
    Go to **Settings > User > Preferred Mode of Communication** and switch to Slack, iMessage, or Mobile Notifications instead of Gmail.
  </Accordion>
</AccordionGroup>

## Privacy & security

<AccordionGroup>
  <Accordion title="Does Dimension train AI models on my data?">
    No. Dimension never trains AI models on your data, never sells your information, and never shares it with third parties.
  </Accordion>

  <Accordion title="What happens when I disconnect an integration?">
    All data associated with that integration is permanently and completely deleted, including indexed content.
  </Accordion>

  <Accordion title="What happens when I delete my account?">
    Dimension cancels your subscription, removes all billing records, disconnects all integrations, deletes all indexed data, conversations, and user records. This is permanent and irreversible.
  </Accordion>

  <Accordion title="What compliance certifications does Dimension have?">
    Dimension is **CASA Tier 2** certified and has been **third-party penetration tested** by independent security researchers. **SOC 2** and **GDPR** certifications are underway.
  </Accordion>

  <Accordion title="Does Dimension store my payment information?">
    No. Payments are handled entirely by **Stripe**. Dimension never stores payment information.
  </Accordion>

  <Accordion title="Is my data encrypted?">
    Yes. All data is protected with enterprise-grade encryption in transit and at rest. OAuth tokens are stored securely and are not accessible to Dimension personnel.
  </Accordion>
</AccordionGroup>

## Email preferences

<AccordionGroup>
  <Accordion title="How do I stop receiving marketing emails from Dimension?">
    Go to **Settings > Preference > Email Preferences** and toggle off **Promotional Emails**.
  </Accordion>

  <Accordion title="How do I stop receiving product update emails?">
    Go to **Settings > Preference > Email Preferences** and toggle off **Product Updates**.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Why is my data not searchable yet?">
    Indexing happens in the background and can take time depending on the volume of data. Check progress on the integration's detail page on the **Integrations** page.
  </Accordion>

  <Accordion title="Why isn't Dimension using my connected tool?">
    Make sure the integration is connected and active on the **Integrations** page. For workflows, ensure the relevant integration is selected in the workflow's integrations list.
  </Accordion>

  <Accordion title="What happens if I'm inactive for a while?">
    After 14 days of inactivity, Dimension sends a warning email with a 3-day grace period. If you don't return, your workflows are paused. They automatically resume when you come back.
  </Accordion>

  <Accordion title="How do I contact support?">
    Email [support@dimension.dev](mailto:support@dimension.dev), or ask Dimension in chat to file a support ticket for you.
  </Accordion>
</AccordionGroup>